one-X Quick Edition

The Avaya one-X™ Quick Edition delivers intelligent communications to small offices. SIP-based peer-to-peer technology means set-up is simple, with powerful options to customize. Quick Edition delivers business class communication features including voice mail and auto-attendant and rich call management features including Call Forward, Conferencing, Park, Page and Retrieve to create a professional business image. Quick Edition can connect multiple remote branches and enables central management. Now even small offices can equip home workers with the same features they have in the office.

IP Office

Avaya IP Office is an intelligent communications solution specially designed to meet the communications challenges facing small and midsized businesses. Intelligent Communications for small and midsized businesses addresses basic telephony needs, leverages built-in convergence capabilities, and capitalizes on the robust unified applications to deliver intelligence to users and customers. IP Office provides solutions that simplify processes, streamline information exchange within systems to create simple and prosperous experiences for all.
The Avaya IP Office is highly modular scaling from 2 to 360 telephones to meet the needs of home offices, standalone businesses, and networked branch and head offices. Built on Avaya latest advancements in converged voice and data technology, small to midsized businesses can benefit from many of the advantages sophisticated communications deliver to their operations. IP Office supports a wide range of telephones but the 5400 series Digital phones and the 5600 series IP phones have been specifically designed to work with IP Office and provide small and midsized businesses with a choice of solutions to meet business efficiency and customer service requirements.

Communications Process Manager

Communications Process Manager is a software and services solution that enables integration of Intelligent Communications into business applications and processes to reduce human latency and to create competitive advantage. Communications Process Manager is a key part of Avaya Solutions for Communications Enabled Business Processes (Avaya CEBP Solutions), along with Avaya Event Processor capability and Avaya Global Services. These solutions support the loose-coupling of high level composite communication web services, enabling easy integration of multi-channel communications capabilities into an organization's existing business applications and processes.

2400 Series Digital Telephone

The Avaya 2400 series of digital telephones incorporates sleek design, improved ergonomics, flexibility and enterprise-class voice quality. These two-wire digital telephones are designed for use with a variety of Avaya Communications Systems.

4400 Series Digital Telephones

The Avaya 4400 Series Digital Voice Telephones deliver the right combination of business communication functionality. Usability features are readily available. You can personalize your phone by programming the buttons on your telephone simply by choosing from a selection of convenient features.
NOTE: IP Office supports only the 4406, 4412, and 4424 phones. MERLIN MAGIX supports the 4400D, 4406, 4412, 4424 and 4424LD+.

4600 Series IP Telephones

The Avaya 4600 Series IP Telephones bring the rich features and functions of Avaya Communication Manager directly to the desktop, while also supporting desktop applications above and beyond telephony. Several models are available, ranging from entry-level Avaya IP telephones, demanding contact center environment telephones, to sophisticated color-display screenphones. The 4600 Series Telephones can be deployed in traditional office environments as well as remotely – via an integrated VPN client and are easily configured to support both the H.323 protocol as well as SIP.

5600 Series IP Telephones

The standards-based Avaya 5600 Series IP Telephones, developed specifically to meet the needs of small and medium businesses, bring rich features and functions directly to the desktop, while also supporting desktop applications above and beyond telephony. Several models are available, ranging from entry-level IP telephones to those built specifically for demanding contact center environments. The 5600 series Avaya IP telephones are for use with the Avaya IP Office system.

6400 Series Digital Telephones

The Avaya 6400 Series Digital Voice Telephones deliver the right combination of business communication functionality. Usability features are readily available, for example, you can personalize your phone with programmable buttons; choose from a selection of convenient features.

There are a variety of 6400 Series models that can meet your specific requirements and deliver exceptional benefits to your business.

Each series 6400 telephone is available in white or gray, and has four fixed-feature buttons: Conference, Transfer, Hold, and Last Number Dialed. Other buttons include Speakerphone, Mute, and Volume. These globalized telephones provide easy-to-use features with ICON feature buttons and English labeling. Most models also have flexible feature buttons and four "navigator" keys indicating Menu, Next, Previous, and Exit, as well as four softkeys for controlling display functions. The two-line by 24-character display, available with most models, shows the date and time when the telephone is idle.

9610 IP Telephone

The Avaya 9610 IP Telephone, part of the Avaya one-X™ Deskphone Edition family, is designed for a "walk-up" user profile, for use in common areas such as building lobbies, break rooms and hallways.
In most instances, the 9610 will not be associated with a single end user, but rather will be shared by visitors and building employees. With a large display and built-in web browser, the 9610 provides intuitive access to simple applications such as building directories, visitor information, news and events. The 9610 supports a single call appearance.

9620 IP Telephone

The Avaya 9620 IP Telephone is specifically designed for the everyday telephone user, those who rely on multiple communications tools such as e-mail and IM, yet still require a high quality and intuitive telephone for voice communications.

The 9620 Avaya IP Telephone features a 3.45 inch (9 cm) diagonal monochrome backlit display - which has been enhanced with higher resolution (1/4 VGA) versus other available monochrome telephones from Avaya. The 9620 supports up to 12 call appearances / administered feature keys - with three concurrent line appearances visible at any time.

9630 IP Telephone

The Avaya 9630 IP Telephone is specifically designed for the essential telephone user, where the telephone is necessary in order for them to complete their job. Sales people, relationship managers, and attorneys are typical examples of the essential users profile. The 9630 Avaya IP telephones provide superior, high fidelity audio, built-in one-touch access to key Avaya Communication Manager mobility features, and a stylish professional design. The 9630G model has the same functionality as the 9630, and adds native support for Gigabit Ethernet.

9640 IP Telephone

The Avaya 9640 IP Telephone with high resolution color display is specifically designed for the essential telephone user. Essential users are those who deems the telephone as essential for doing their jobs. Sales people, relationship managers, and attorneys are typical examples of essential users. The 9640 provides superior high fidelity audio, built-in one-touch access to key Avaya Communication Manager mobility features, and a stylish and professional design. The 9640G model has the same functionality as the 9640, and adds native support for Gigabit Ethernet.

9650 IP Telephone

The Avaya 9650 IP Telephone is specifically designed for the "navigator" telephone user. Navigators, such as building receptionists and executive admin staff, manage calls for themselves and for groups of people as a big part of their jobs. The 9650 Avaya IP telephones feature built-in button module functionality with one-touch access to bridged appearances, speed dials and feature keys. When used with Avaya Communication Manager 4.0, the 9650 supports up to three SBM 24-button expansion modules.

900 MHz Wireless Telephone

The Avaya 900 MHz Wireless Telephone solution is a wireless communication system that enables customers to communicate over hand held wireless telephones using their facility's Avaya Communications System.

PARTNER® Telephones

Avaya PARTNER telephones have a sleek, modern design and improved tactile feel complete with enhanced buttons and a new handset. There are different PARTNER telephone models to choose from, each available in either black or titanium white color: 6 button display, 18 button display and 34 button display. Additionally, the 48 button Call Assistant (CA48) is also available in black and titanium white.

With the addition of a 6 button display phone, the PARTNER telephones are perfect for price-sensitive customers that want to take full advantage of PARTNER's comprehensive feature set. In fact, the entire PARTNER telephone line comes standard with a backlit display! According to a recent study by the Yankee Group, Caller ID subscription rates for small and medium businesses have grown considerably over the past 3 years, with more than 70% of them opting for the service . Caller ID is a "must have" requirement that increases productivity, improves customer service, and saves valuable time for the business owner.

IP Softphone

Avaya IP Softphone makes it easy to place and receive phone calls from your PC or laptop, making it ideal for working from any location with an internet connection – such as home office, a hotel, coffee shop, or even an airport.
It offers simple Graphical User Interfaces (GUIs) and integrates well with Microsoft desktop applications such as Outlook and Internet Explorer, enabling click to dial and screen pops. There are options to add Instant Messaging and Presence as well as videoconferencing for enhanced collaboration capabilities. IP Softphone links with your deskphone so that calls to you will ring at your deskphone and PC.
There is also tight integration with existing communication applications such as Microsoft Office Communicator, Lotus Sametime, and Citrix environments. This integration with existing communication tools offers smaller learning curves and a true Unified Communications experience.

DEFINITY® Servers

Avaya DEFINITY® Servers offer a scalable solution with the ability to grow without changing an entire communication system. DEFINITY Servers were designed with investment protection in mind. Most existing components are reusable in subsequent releases. Both IP and circuit switched calls are supported with DEFINITY Servers.

Avaya DEFINITY® Server CSI targets small to mid size customers ranging from 50-250 users.

DEFINITY Server SI targets mid to large customers ranging from 200-500 users. The DEFINITY Server SI can reside in the Single-Carrier Cabinet (SCC) or the Multi-Carrier Cabinet (MCC). Note: Last software release supported on the DEFINITY Server SI is Communication Manager 2.2.

DEFINITY Server customers are typically interested in value-added applications such as voice messaging, networking, shared voice mail and call centers.

C360 Converged Stackable Switch

The Avaya C360 switches build upon the existing Avaya SAFER architecture to eliminate additional switching loss when a single unit in the stack fails. The units stack using the same Octaplane® stacking fabric as the P330 product to deliver a highly scalable, easy to manage system, which can be managed using a single IP address.

The product is available in four models with version supporting 24 and 48 ports, and in Power-over-Ethernet (PoE) and non-PoE versions. All models include two GBIC ports for connecting to servers and other higher capacity switches. The units can stack up to 10 units and can stack with certain P330 switches as well as the Avaya G700 Media Gateway.

When combined with the G700 Media Gateway, the C360 product delivers a complete business communications solution that combines LAN, analog/digital/IP telephony, and WAN connectivity in an integrated stack.

The PoE models are ideal when connecting to devices that require power such as wireless access points, security devices, and IP telephones. This eliminates the need to power these units locally, or to add mid-span power in the wire closet.

The multilayer functionality provides layer 3 switching or routing through a simple license upgrade which allows a single hardware platform to cost effectively provide routing only when and where needed.

X330 WAN MultiService WAN Access Router Module

The Avaya X330 WAN Access Router Module adds high-performance IP edge routing to the Avaya P330 Stackable Switching System and the Avaya G700 Media Gateway. When used with the G700 Media Gateway, the X330WAN module provides integrated WAN access for IP telephony applications.

G250 Media Gateway

The G250 Media Gateway is an enterprise branch office gateway designed to serve the communications needs of a small branch with 2 to 14 extensions. This gateway allows organizations to economically extend their headquarters communications applications, such as Avaya Communication Manager, out to their branch locations to lower overall costs and increase collaboration across the entire organization.

G350 Media Gateways

The G350 Media Gateway is a complete branch office communications solution ideally suited for branch offices with 8-72 extensions. This gateway allows organizations to economically extend their headquarters communications applications such as the Avaya Communication Manager out to their branch locations to lower overall costs and increase collaboration across the entire organization.

IG550 Integrated Gateway

The Avaya IG550 Integrated Gateway is telephony software and hardware embedded in the Juniper Networks J4350 and J6350 branch office routers. This combination extends rich Communication Manager features to the edge of the enterprise network. Combining the IG550 and the Juniper J-series routers delivers a one-box telephony, routing and security solution for branches with up to 100 users. This integrated branch communications solution enables enterprises to deliver secure and reliable converged networking.

G650 Media Gateways

The G650 media Gateays offer the features, scalability, and system uptime that enterprises require for mission-critical telephony applications. The G650 is designed as the complementary gateway for S8500/S8700/10/20-based media server solutions.

G700 Media Gateway

The G700 Media Gateway, with advanced TDM/IP architecture, the full capabilities of Avaya Communication Manager, and an internal Ethernet switch, can be used as a standalone solution or as a remote edge device ideally suited for enterprises with locations that have 40-450 extensions.

G860 Media Gateway

The G860 Media Gateway is the first Avaya gateway to support DS3 trunking and is optimized to support IP Telephony for large contact centers and campus environments. It provides a cost-effective solution for those organizations that require multiple DS1 interfaces and wish to consolidate the network hardware required to support high-density trunking. Like other Avaya Media Gateways, it part of an Avaya Communication Manager-based IP Communications network.

S8300 Media Server

The S8300 Media Server with a G700, G350 or G250 Media Gateway provides a flexible solution for growing companies seeking to streamline voice and data operations over one networked infrastructure. It can be used as a standalone solution for a small business or as a remote edge device for a larger enterprise network ranging between 8 to 450 stations.

S8500 Media Server

The S8500 Media Server running Communication Manager allows for a distributed enterprise over an IP infrastructure ideal for the mid-size or large business (up to 3200 ports).

S8710 Media Server

The S8710 Media Server, released with Avaya Communication Manager 2.2, reflects our core Media Server strategy to deliver on the price/performance promise of the Avaya Communication Architecture by regularly updating our media server platforms to take advantage of new technologies and performance improvements.
The S8710 Media Server is a 19" rack mount, Intel Processor based server, running the Linux operating system. The S8710 with Communication Manager provides a rock solid foundation for a highly flexible converged solution that meets a variety of telephony needs. The S8710 uses two processors to help ensure maximum up time and the processors can be separated up to 10 kilometers (6.3 miles) to help ensure business continuity.

The S8710 can process up to 300,000 Busy Hour Call Completions and support up to 36,000 stations, of which 12,000 can be IP stations, and 8,000 trunks enabling it to support large multi-national corporations and contact center operations.

S8720 Media Server

The S8720 Media Server in conjunction with the release of Avaya Communication Manager 3.1 introduces a Software Duplication option, a more powerful processor and increased storage, while retaining the 2U vertical form factor of the existing S87XX platform. As a result, the S8720 Media Server with hardware duplication delivers at least a 50% improvement in BHCC (Busy Hour Call Completion) over a similarly configured S8710 Media Server.

SG200 Security Gateway

The SG200 Security Gateway is a VPN/firewall device designed for branch office and small/mid-sized enterprise deployments that require an integrated security solution for advanced data and Voice over IP (VoIP) applications.

SG203/SG208 Security Gateways

The SG203 and SG208 Security Gateways integrate advanced stateful firewall, VPN, bandwidth management, and IP telephony management capabilities for distributed mid-to-large enterprises with IP contact centers or converged voice/data networks.

Call Center

The Avaya Call Center provides a total solution for customers sales and service needs. Call Center is built on proven and innovative automatic call distribution (ACD) technology that offers a suite of call routing and resource selection capabilities. These capabilities are designed to help agents handle calls more effectively and to boost the overall level of the call center's productivity.

One of the most popular features is the ability to choose whether inbound calls will go to the least busy agent, the first available agent, or the agent with the skills needed by a particular customer. In addition, virtual routing capabilities offer multi-location enterprises the ability to maximize resource utilization across all sites. Each customer interaction can be more effective by leveraging all customer knowledge across the enterprise and enabling business-defined routing strategies.

Using innovative applications like Avaya Business Advocate along with Avaya Expert Agent Selection (EAS) can assist customers in driving optimal call center performance, even in today's environment of quickly changing strategies and direction. This software application features expert routing algorithm software from Avaya Labs that lets customers implement complex customer service, agent resource, and enterprise planning strategies as critical formulas in call center operations.

Advanced Segmentation is an option with Call Center software application for the Call Center Elite package. Advanced Segmentation further extends the power of the Avaya routing capabilities by using external data to provide finer customer segmentation, improving call center effectiveness and personalization. Starting with CC 3.0, customers can further enhance their agents' efficiencies by the addition of simple screen pop capabilities using IP Agent.

Avaya Call Center software is highly versatile, spanning all communication infrastructures from traditional circuit switched to H.323 and SIP environments. This interoperability provides investment protection. The Avaya Call Center is made to enhance the power of all the Avaya Customer Contact solution components: call center, multi-media contact center, proactive contact, self service, agent performance, centralized real time and historical reporting.

INTUITY™ AUDIX® Multimedia Messaging Server

The Avaya INTUITY AUDIX® Multimedia Messaging System provides convenient access to voice, e-mail, and fax messages from phones or computers, so employees can collaborate to make faster, better decisions, and improve customer service.

The INTUITY AUDIX® Multimedia Messaging System provides a universal messaging platform for voice messaging, fax, and e-mail access. Message access is accomplished through both a telephone user interface and a visual desktop computer interface. Text-to-speech capabilities further allow the user to access messages anytime, anywhere.
Every INTUITY AUDIX system is "multimedia enabled" today with the ability to accept voice, fax, text, file attachments, and e-mail as valid message types. This unique architecture allows for mixing of media types within messages. For example, a user can send an e-mail message with a voice message attached to add clarity to the communication.

Multiple applications-call processing, automated attendant, voice and fax messaging, and visual desktop applications that include e-mail access-are supported on a single INTUITY AUDIX platform, using universal ports.

All seats (mailboxes) include voice, fax, and visual desktop messaging functionality as standard. All licensing is also included. Standard features include Internet Messaging, AMIS, INTUITY Digital Networking, text-to-speech, four languages, Visual Desktop Messaging software, and Mailbox Manager software.

INTUITY™ AUDIX® LX Multimedia Messaging Server

The INTUITY™ AUDIX® LX server extends the power of the INTUITY™ AUDIX® multimedia messaging platform to small businesses and to smaller locations of large enterprises.

INTUITY™ AUDIX® LX messaging delivers robust applications that let businesses conveniently and flexibly create and respond to messages with any combination of voice, fax, text, and file attachments. INTUITY AUDIX LX messaging gives businesses convenient access to all messages using a phone or computer whether the message is delivered through voice mail, email, or fax. Employees can respond more quickly, resolve customer issues, and provide superior service.

Avaya Web Conferencing

Avaya Web Conferencing is a browser-based collaboration product that allows users to hold productive virtual meetings. Users can upload and view slides or documents and annotate them with a group in real-time. They can also share a specific application, such as an Excel document or a Web page to facilitate a virtual work session. Avaya Web Conferencing can be integrated with Avaya Meeting Exchange audio conferencing to provide a complete collaboration solution.

IA770 INTUITY™ AUDIX® Messaging Application

The Avaya INTUITY™ AUDIX® 770 (IA770) Messaging Application enhances enterprise communication system investments with call answering and messaging capabilities embedded within an Avaya Media Server. The IA770 solution delivers voice, and text messaging to help improve communications and simplify information exchange within enterprises.

Meeting Exchange - Enterprise Edition

Avaya Meeting Exchange™ is an advanced conferencing solution combining features like reservation-less, scheduled meet-me, and web conferencing. With a variety of user and administrative features, as well as a range of deployment options for TDM to pure IP-based environments, Meeting Exchange enables enterprises to integrate and customize conferencing solutions to complement existing business processes and enhance productivity.

Meeting Exchange Express Edition

Avaya Meeting Exchange Express delivers SIP-based audio conferencing in a package that is simple for midsize businesses and branch offices to deploy, manage, and use. Designed for cost- and value-conscious organizations that use conferencing as an everyday communications tool, Meeting Exchange Express provides smaller businesses with enterprise class conferencing capabilities that were previously suited for large organizations, in a more manageable and affordable solution.

IP Agent

IP Agent is a PC-based softphone application that can help improve agent productivity in the office and virtual office. IP Agent incorporates enterprise Instant Messaging, provides a screen pop of customer-contextual data, interoperates with Internet Explorer and Outlook to provide click-to-dial, and enhances DCP and IP telephones, (including Callmaster IV and V terminals) with its ability to operate in shared control mode. It provides the first step towards SIP and Presence in the call center. Agent productivity improvements are driven by the product's capability to integrate and interoperate with other applications and devices.

Avaya IP Agent integrates a flexible IP softphone client with a SIP/SIMPLE-based Instant Messaging (IM) client. It incorporates a contact list of other IP Agent and IP Softphone users and makes both phone and IM presence visible to other users. It is simple to toggle between the softphone and IM applications. The IM and presence capabilities require registering with the Avaya Converged Communications Server, which is available separately.

Contact Center Express

Avaya Contact Center Express (CCE) is a solution that addresses midsize market multi-channel contact center needs. Contact Center Express enables businesses to better compete in the global marketplace with extensive, proven CTI and multi-channel capabilities that translate into real results for their contact centers.

Avaya Contact Center Express provides cost-effective, easy-to-implement multi-channel (voice, email, web chat and MSN, AOL and SMS messaging) contact center solutions specifically designed for medium-sized businesses. It consists of easy-to-use applications and a framework of server components that can be used to CTI-enable existing solutions, or build new, high quality applications. Contact Center Express leverages existing investments because it was designed to further enhance Avaya contact centers by integrating the powerful resident capabilities of Avaya Communication Manager and Call Center solutions with customer data, applications, and processes. It is easy to implement and simple to use and maintain. In fact, new Agent Rules and Routing Rules wizards can eliminate software development for system integration in many applications.

Customer Interaction Express

Avaya Customer Interaction Express is a comprehensive multi-channel communications suite designed for midsize businesses. Customer Interaction Express provides businesses the ability to integrate voice, e-mail, fax and SMS communication channels into a single contact center solution and manage the entire customer interaction lifecycle. By linking multiple sites together into one cohesive contact center, Customer Interaction Express can enable businesses to provide superior customer service, and at the same time increase productivity and, ultimately, profitability.

Customer Interaction Express is a soft ACD running on standard window servers, and is based on proven technology that has already helped many businesses find their competitive edge and become more successful. The architecture of Customer Interaction Express is platform independent and currently runs on Avaya Communication Manager 3.1 and above or on the Integral 33 or Integral 55.

Customers can start off with basic inbound CTI screen pops and skills-based routing and grow the solution over time to include IVR, outbound, e-mail and other functionality.

• Voice-Inbound Routing
• Voice-Outbound Routing
• E-Mail, Fax and SMS Routing
• Skills-Based Routing
• Real Time and Historical Reporting
• CTI Screen Pop
• IVR

Interaction Center

Interaction Center is the Avaya Customer Interaction Suite software platform for enterprise class management of multimedia communications: voice, video, email, web chat, and IP telephony.

Proactive Contact

Avaya Proactive Contact allows agents to reach more customers, more quickly and more profitably through the use of automated technology and applications for outbound communications solutions. In addition, Proactive Contact gives your organization the ability to proactively reach out to customers with timely information they need and appreciate, helping you to build stronger relationships.

Avaya Proactive Contact is a suite of hardware and software that enable proactive, opportunistic management of customer relationships within the contact center. This solution delivers best-in-class efficiency and effectiveness to today's call center, as it optimally manages calls to and from customers.

Whether a calling mission requires inbound, outbound or blended solutions, Avaya Proactive Contact provides unparalleled technology to meet the demands of every customer's business. It contains a superior call pacing algorithm called Cruise Control that ensures the automatic control of Service Levels, thus resulting in increased agent productivity that delivers a better return on investment compared to legacy dialing systems.

The Proactive Contact solution has applications to boost a call center's efficiency and effectiveness, and these can be managed with powerful decision-making tools. Customers will achieve more transactions per hour, deal more positively and effectively with their customers, raise performance and productivity of both agents and call centers, and do so with a return on their investment that is quite remarkable.

Computer Telephony

Avaya Computer Telephony is the CTI server software that integrates voice and data between the customer's Communication Manager Server and their business application environment on a Windows server.

This open standards-based, single server platform is tightly integrated with other Avaya Contact Center offers, such as Interaction Center, Interactive Response (IR), Contact Center Express (CCE), Active Enterprise, and the Proactive Contact. The Avaya Computer Telephony platform supports CSTA Phase I. The Avaya CT is always in sync with the each new Avaya Communication Manager releases.

Avaya Computer Telephony delivers the CTI architecture and platform that supports existing Call Center application requirements, along with the new emerging applications programming interfaces (APIs), as they became available. The architecture is based upon established industry standards and minimizes the need to reinvest in new server hardware and software, or reconfigure associated applications and CTI server networks. Avaya Computer Telephony consolidates multiple CTI server platforms onto a single server while supporting the leading industry APIs including TSAPI, JTAPI, and the Avaya CallVisor LAN (CVLAN) API. Avaya Computer Telephony provides backwards compatibility by supporting existing TSAPI or JTAPI CTI applications written for earlier versions of Avaya Computer Telephony. Avaya Computer Telephony replaces the PassageWay Telephony Services for Windows NT product.

Interactive Response

Interactive Response is a standards-based self service platform for contact centers. It enables enterprises to automate voice transactions using speech and touchtone to enhance customer satisfaction.

Converged Network Analyzer

The Application Assurance Networking (AAN) solution family delivers two key value propositions for Avaya customers: 1) detailed visibility into how well, or poorly, paths through the converged IP network are working for both IP telephony and data applications; and 2) when the IP wide area network (WAN) design provides diverse paths between locations, real time optimization that can significantly enhance the reliability of these business-critical applications. Converged Network Analyzer (CNA) provides the monitoring and assessment features, and the optional Adaptive Path Controller adds the path optimization capability.

The Converged Network Analyzer (CNA) focuses on the end-to-end behavior of applications as they traverse the network. To make the network infrastructure self-healing and self-optimizing requires a thorough understanding of the services that applications expect from a network and the mechanisms the network uses to provide those services. At the core of the CNA software is a decision-making engine that takes business policies (application priorities, expected network behavior, cost preferences, etc), along with real-time data, and produces specific avoidance or corrective actions.

The Converged Networking Analyzer process involves five key steps:

1. Monitor: Learn the objectives and policies through a combination of live data feeds, and application and management tool integration.
2. Assess:Observe the network infrastructure from end to end, using application layer and network layer measurements, and determine whether business policy objectives are being met.
3. Adjust: Change the path an application takes through the network infrastructure in real time whenever the policy objectives are violated.
4. Report: Notify operations staff and record event data whenever objectives cannot be met, with both built-in reporting tools and through APIs to other management systems.
5. Diagnose: Provide visual guidance tools that alert management to issues anywhere in the network in real-time, with flexible drill-down capability to quickly identify and diagnose affected areas and regions.

Using patent-pending technology, CNA makes all IP-based applications both highly available and predictable from a performance standpoint.

IP Office Phone Manager Pro

The Phone Manager Pro application offers control of the telephone terminal from the users' PC. Phone Manager is available in three versions; Phone Manager Lite, Phone Manager Pro and Phone Manager PC Softphone (VoIP mode).

For Phone Manager Lite and Phone Manager Pro, this is similar to the PC-based IP Soft-phone except that the conversation actually takes place via a standard telephone terminal rather than the PC's soundcard. The Phone Manager PC Softphone adds PC-based telephony via a sound card or USB headset/handset to the product.

Communication Manager

Communication Manager facilitates Intelligent Communications and is the next generation of Avaya call processing software. Designed as an open, scalable, and highly reliable telephony solution, Communication Manager effectively scales from less than 100 users to as many as 36,000 on a single system and to more than one million users on a single network.

Designed to run on a variety of Linux-based media servers, Communication Manager provides centralized call control for a resilient, distributed network of media gateways and a wide range of analog, digital, and IP-based communication devices. It also has several advanced applications built-in, including mobility applications, call center features, advanced conference calling, and E911 capabilities.

Communication Manager is the foundation for building complete enterprise communication networks by supporting SIP, H.323 and other industry-standard communications protocols over a variety of different networks. This protocol support provides centralized voice mail, attendant operations, and call centers across multiple locations.

Integrated Management for IP Office

Avaya Integrated Management for IP Office works with Avaya IP Office Manager to provide a complete management solution for enterprises with distributed IP Office deployments. Designed for retailers, financial firms and other enterprises that deploy groups of locations with similarly configured hardware and dial plans, Avaya Integrated Management can significantly reduce total cost of operations by centralizing management for key ongoing management, provisioning, and maintenance tasks.